Our Community Managers are the go-to problem-solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location, you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the business community in your area. You’re proud to represent Union Cowork in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together great events and love the hard work it takes behind the scenes to make it happen. You ultimately love to help.

Union Cowork helps companies of all sizes find the home to their business so they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

The health and safety of our employees and members is our first priority. Our Community Managers play a critical role in ensuring our members feel safe, comfortable and empowered at work. This includes, but is not limited to, conducting health screenings of all members and guests, and sanitizing and cleaning communal areas. Right now it’s more important than ever that our Community Managers are passionate about building relationships and community. You can effortlessly connect with your members both in-person and virtually. You know that the most meaningful interactions are rooted in trust and shared values.

Union Cowork creates community, we have a passion for people and helping businesses thrive. We’ll only make this dream happen with a team of passionate collaborators who don’t think inside the box. In fact, we don’t even see a box. If this is the environment for you. Come join our team!

In a year you’ll know you’re successful if:

You can confidently identify companies’ most important needs, enjoy being their tour guide, and deliver impactful solutions.
You know what your community loves and pull together events and partnerships that they enjoy and are proud of.
You’re achievement and maintenance of 100% occupancy by achieving sales goals and managing member churn.

You’re a great fit for this role if:

No member request is too big or too small for you to handle
You’re energized by people and work well in a competitive Sales environment
Your attention to detail is something people comment on.
You’re resilient. You know growth only comes from embracing challenging and unpredictable days.
You’re willing to get your hands dirty one minute and think big picture the next

Duties & Responsibilities

Community Management & Events:
Manage all building operations and communicate with market support to ensure the highest level of member satisfaction.
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs.
Solve member-related issues to ensure a cohesive community and manage member expectations.
Meet with members to resolve issues, process member terminations and other issues of complexity.
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events.
Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member request cards as an opportunity to learn more about members, member’s business and any other needs members may have. Identify opportunities and act on them to connect members.
Design and implement rules, guidelines and best practices for the community to optimize member experience.
Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.
Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community.
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
Explain Union Cowork policies and procedures to members, including but not limited to membership agreement and billing procedures.

Business Development:

Take responsibility for sales and community dynamics
Conduct tours to work towards and maintain 100% building occupancy
Lead tours for potential new members
Engage in the larger community of the market by attending events. and networking with local start-ups and organizations.
Manage and maintain relationships with vendors and landlords.

Building Management:

Make recommendations to Operations on any repairs, maintenance, or updates required in your building.
Review all base building documents to ensure the data is updated and accurate.
Supervise move-ins and move-outs for a quality experience.
Review daily reports and work to finalize weekly and monthly reports that outline community and sales progress
Expense management for the building.
Know and be able to implement member safety plans, i.e. fire and emergency plans.

Experience & Requirements

Customer service for a minimum of 2 years.
Sales experience required.
Business operations experience required 2 years.
Must have strong verbal and written communication skills.
Cold-outreach experience a plus.
Exceptional organizational and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Passion and understanding for entrepreneurial communities.
Passion and understanding for Union Cowork’s mission and values.

Union Cowork is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Union Cowork believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment that celebrates the diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs

Operations Associate

Operations Associates are the core of our member experience. You’re the do-ers and the first face people see. Members rely on you for a wide range of things from hot coffee in the morning to a warm smile when they close their biggest deal. You ensure a smooth operation for them by moving quickly and effortlessly around the office, popping in and out of the storage room for supplies, and making everyone’s day brighter and more productive. You can hold your own when the Community Manager is out of the office because you’re a teammate that understands the members more than anyone else and can handle the day to day business of the space. You’re looking for a role where you can develop your professional skills, dip your toe into sales and marketing, and a chance to flex your creative muscles.
You’re proactive in managing inventory. You love to work with your hands and see the physical results.
Your thoughtful conversation and care will strengthen bonds between members in our community. You love to jump in and help.

You’re a great fit for this role if:

No member request is too big or too small for you to handle.
You’re energized by people and work well in a team because you like supporting and assisting to success
You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
You’re resilient. You know the value of having a routine, but you’re ready for the unpredictable.
You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
You always look to improve and make things more efficient.

Experience & Requirements

Must have strong verbal and written communication skills.

Exceptional organizational and multitasking skills.

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

Understanding for entrepreneurial communities.

Passion and understanding for Union Cowork’s mission and values.

Email cover letter and resume to: hello@unioncowork.com